Questions, answered.
The things people ask us most before they get started. If yours is not here, send it over and we will answer it personally.
01Getting started
How do I begin?
Use the Start a project page to tell us what you have in mind, or just send a message. We reply to every enquiry personally, and the first conversation is about listening, not selling.
Do you only work with UK businesses?
We are based in the UK and work with clients all over the world. Calls and messages happen by video, phone, WhatsApp or email, whichever you prefer.
I do not know exactly what I need. Is that a problem?
Not at all. Most people start with a problem, not a specification. Tell us what is not working, or what you wish you could do, and we will suggest options in plain language.
02Cost and time
How much will it cost?
Every project is different, so we do not publish fixed prices. After a conversation about what you need, we send a clear written quote. It explains what is included, so you know what you are paying for before you decide.
How long does a project take?
As a guide, a small website takes three to five weeks, a site with booking, a shop or a dashboard six to ten weeks, and a custom platform three to six months. Fixes can often be made within days. Your quote confirms the timeline, and it depends mostly on how quickly content and feedback come back to us.
Can we start small and add to it later?
Yes, and we often recommend it. We plan the foundations so that things like booking, payments or a dashboard can be added later without starting again.
03Working together
Will I see the design before it is built?
Always. You will review real screens for desktop and mobile and tell us what to change before we build anything. You also get a private link to follow the build as it progresses.
Can I update the website myself afterwards?
If you want to, yes. We can set up a dashboard so you can change text, prices and news without a developer. If you would rather we did it, that is part of our support plans.
Do I own my website once it is finished?
You will own your content, your designs and your domain name. We will agree the rest, including who owns the code, in writing at the start, so there are no surprises.
04Support and hosting
Do I have to keep you on after launch?
No. Support is optional. If you want it, we look after updates, fixes, backups and new features. If you would rather run things yourself, we hand over everything you need.
Where will my website be hosted?
You choose. We can host it on our highly available servers, with backups and monitoring taken care of, or set it up with the hosting provider you prefer.
Can you fix a website or app that someone else built?
Yes. We regularly take on existing websites and applications: fixing bugs, speeding them up and adding features. If something would be better rebuilt than patched, we will say so honestly and explain why.
Start a project
Still got a question?
Send it over. We read every message and reply personally.