Five steps, no surprises.
Every project follows the same path, so you always know where you are and what happens next. The last step is optional: some clients keep us close, others take the keys and go.
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01
Usually a week
Discovery
We listen first.
A conversation about your business, your customers and what you want the website or system to achieve. We look at what you have today, what competitors do well, and agree what is in and what is out.
What we do
- Ask a lot of questions
- Review anything you already have
- Write down the plan in plain English
What you get
A short written plan and a clear quote, with no surprises.
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02
One to three weeks
Design
You see it before it is built.
We design the key pages and the way people move through them. You see real screens, not descriptions, and tell us what to change. We refine until it feels right.
What we do
- Design the look and the layout
- Show you real screens to react to
- Refine until you are happy
What you get
Approved designs for desktop and mobile.
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03
Two weeks to a few months
Build
We make it work.
The website, the engine behind it and any dashboard are built together. You get a private link to follow progress, and we check in at set points so you always know where things stand.
What we do
- Build the site and the system behind it
- Test on real phones and browsers
- Share a private preview link along the way
What you get
A working version you can click through and try.
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04
A few days
Launch
We go live, carefully.
We move everything onto the live address, check it all once more, and set up the little things people forget: secure connections, backups, search listings and your email links. Then we show you how to use it.
What we do
- Put it live on your address
- Run final checks on payments, forms and emails
- Walk you through using it
What you get
A live site, a short how-to guide and a direct line to us.
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05
Ongoing, entirely optional Optional
Support
We stay close, if you want us to.
Websites need looking after, just like a shop. If you want it, we keep things updated, fixed and backed up, add new features as your business grows, and host it for you. If you would rather run it yourself, we hand over everything and you owe us nothing more.
What we do
- Keep everything updated and backed up
- Fix problems quickly
- Add new features when you are ready
What you get
Peace of mind, on a plan that suits you.
Every project
What stays the same.
Plain words
No jargon and no hiding behind technical language. If we use a technical term, we explain it.
You are never in the dark
You see real designs before anything is built, and a private preview link while it is being made.
Yours to keep
Your content, your designs and your domain belong to you. We agree the rest in writing at the start.
Start a project
Ready for step one?
The first step is just a conversation. Tell us what you have in mind and we will take it from there.